Industry: Private

Employment Type: Part Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

To apply to this job please click the button

Full Job Description

Exciting Career Opportunities Await: Convergys Online Jobs

Are you ready to take the next step in your career without sacrificing your work-life balance? We are thrilled to announce openings for Convergys online jobs that offer you the flexibility to work from home while providing exceptional customer service.

Who We Are

Convergys is a global leader in customer engagement and business performance, driven by our commitment to delivering results and improving customer relationships. We pride ourselves on fostering a culture of excellence, innovation, and teamwork. Our team members are our greatest asset, and we are committed to supporting and empowering them to succeed.

Job Description

As a Convergys Online Customer Service Representative, you will be the first point of contact for our customers, assisting them with their inquiries, providing solutions, and ensuring their needs are met. This role requires excellent communication skills, a problem-solving mindset, and a genuine passion for customer service.

Key Responsibilities

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Provide accurate information about products and services, resolving any issues customers may have.
• Maintain a positive attitude and create a welcoming environment for customers.
• Document customer interactions and feedback efficiently in our Customer Relationship Management (CRM) system.
• Collaborate with team members and internal departments to resolve complex customer issues.
• Participate in professional development and training to stay updated on product knowledge and customer service best practices.

Qualifications

To be successful in this role, you should meet the following qualifications:

• High school diploma or equivalent; a college degree is a plus.
• Previous experience in customer service or client-facing roles is preferred.
• Strong written and verbal communication skills.
• Proficiency in using computers and navigating different software applications.
• Ability to multitask and work in a fast-paced environment.
• Must be available to work flexible hours, including evenings and weekends as needed.

What We Offer

In addition to a competitive salary, we believe in rewarding our employees for their hard work and dedication. As a member of the Convergys team, you will enjoy:

• Comprehensive training and ongoing support.
• Flexible scheduling that allows for a work-life balance.
• Opportunities for career growth and advancement within the company.
• Health, dental, and vision benefits (for full-time employees).
• A dynamic and inclusive work environment that values diversity.

Join Us Today!

If you are ready to embark on an exciting journey with a company that values its employees and encourages their growth, we want to hear from you! Apply for Convergys online jobs today and become a part of our dedicated team.

We are excited to review your application and welcome you to our community. Please apply directly on this page.

Don’t Miss Out!

The opportunity to work with a leading provider of customer engagement and a chance to enhance your professional skills is just a click away. Apply now to take the first step towards a rewarding career with Convergys!

Conclusion

At Convergys, we believe that every employee makes a difference. We strive to build relationships with our customers that last and provide a working environment that empowers our team. Join us in making a positive impact in the world of customer service.